30 days, no questions. If PatchClock is not right for you, ask for a refund within 30 days of your first payment and you get the full amount back.
If we miss the launch date. Founding members whose access has not opened by 15 December 2026 can ask for a full refund at any time until access opens, even after the first 30 days.
Renewals. If you forget to cancel and a renewal is charged, ask within 14 days of the renewal and we refund it.
How to ask. Email hello@patchclock.com from the address you used to buy, or reply to your Paddle receipt. Refunds are processed by Paddle, our Merchant of Record, to the original payment method, usually within 5 to 10 working days.